Refund policy

Change of mind
Rough Club does not offer returns or exchanges for a change of mind.

Faulty, damaged or incorrect items
Your rights under the Australian Consumer Law apply. If there is a major failure, you can choose a refund or replacement. For a minor failure, we will provide the remedy required by law. If we confirm a problem with the item, we will reimburse reasonable return costs you have paid. Please keep your postage receipt.

How to request help
Email roughclubgolfstore@gmail.com with your order number or other proof of purchase and a description of the issue. Include photos if helpful. We will explain the next steps and provide return instructions if needed.